350-801 CLCOR v2.0
Implementing and Operating Cisco Collaboration Core Technologies
Use this page as a study map for the current CLCOR blueprint. Each objective is paired with official Cisco, Cisco DevNet, or Webex documentation.
View the official CLCOR exam page View the official exam topics Find CLCOR training at CBT Nuggets
1.0 Infrastructure and Design
1.1 Describe Cisco on-premises, hybrid, and cloud collaboration solution design elements
- Cisco Collaboration Preferred Architectures
- On-premises collaboration design
- Hybrid services design
- Sizing
- Bandwidth and QoS
- Security
1.2 Describe the purpose of edge devices such as Expressway and CUBE
1.3 Describe the cluster upgrade process for Communications Manager
1.4 Troubleshoot security components
1.5 Troubleshoot network components
- Cisco Unified Communications Manager System Configuration Guide
- NTP configuration and reference
- Troubleshoot IP phone unregistration
- CUBE configuration and DNS reference
2.0 Protocols, Endpoints, and Soft Clients
2.1 Deploy endpoints and soft clients
- Manual endpoint configuration
- Self-provisioning
- Bulk provisioning
- Activation-code onboarding
- Webex App with Unified CM
2.2 Troubleshoot elements of SIP
2.3 Troubleshoot endpoint registration
- CUCM phone registration and unregistration troubleshooting
- Cisco IOS and IOS XE call routing and troubleshooting
3.0 Call Control
3.1 Describe the call routing process in Cisco UCM
3.2 Implement toll fraud prevention in Cisco UCM
3.3 Configure globalized call routing
3.4 Troubleshoot misconfigured dial plan issues using monitoring tools
3.5 Describe Cisco USM APIs
3.6 Configure Cisco Unity Connection
- Unity Connection 15 System Administration Guide
- Call handlers and routing rules
- CUCM SIP integration with Unity Connection
3.7 Configure on-premises user management
4.0 Cisco IOS XE Gateway and Media Resources
4.1 Configure voice gateway and session border controller elements
- CUBE Configuration Guide
- Dial peers
- DTMF relay and interworking
- OPTIONS keepalive and SIP trunk monitoring
4.2 Troubleshoot IOS XE dial plans
4.3 Describe IOS XE media resources
5.0 Webex
5.1 Describe Webex Suite
5.2 Describe the call routing process in Webex Calling
5.3 Implement toll fraud prevention on Webex Calling
- Configure call permissions in Control Hub
- Outgoing calling permissions for locations
- Configure Local Gateway on Cisco IOS XE
5.4 Configure call routing in Webex Calling
- Configure Webex Calling for your organization
- Call routing based on operating modes
- Translation patterns for outbound calls
- Trunks, route groups, and dial plans
- Call permissions
5.5 Configure cloud meetings
5.6 Configure cloud messaging
5.7 Describe cloud collaboration APIs, including webhooks
5.8 Configure cloud user management
- Directory Connector Deployment Guide
- Manage synchronized Microsoft Entra ID users
- Synchronize Okta users into Control Hub
- Custom roles in Control Hub
5.9 Describe Cloud Connected UC
5.10 Describe Webex Hybrid Services
6.0 QoS and Media Quality
6.1 Troubleshoot media quality issues
- Troubleshoot voice-quality issues
- Troubleshoot one-way audio
- Troubleshoot choppy voice and QoS
- Video Quality of Service tutorial