300-815 CLACC v2.0
Implementing Cisco Advanced Call Control On-Premises
Use this page as a study map for the CLACC blueprint. Each objective below is paired with official Cisco documentation.
View the official CLACC exam page View the official exam topics
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1.0 Signaling and Media Protocols
1.1 Troubleshoot advanced elements of a SIP conversation
1.2 Describe media optimization features and NAT traversal protocols
1.3 Troubleshoot mid-call signaling
2.0 Cisco Unified Border Element
2.1 Configure Cisco UCME and SIP SRST
- Cisco Unified CME basic configuration
- Cisco Unified CME System Administrator Guide
- SCCP and SIP SRST Administration Guide
- SIP trunking on Unified SRST
2.2 Troubleshoot CUBE dial plan elements using VoIP Trace and debugs
- VoIP Trace for CUBE
- DTMF relay and interworking
- Codec preference lists
- SIP and SDP header manipulation with SIP profiles
- SIP TLS
- SRTP and RTP interworking
2.3 Troubleshoot CUBE advanced dial-peer features
- CUBE dial peers
- Cisco IOS and IOS XE call routing
- CUBE multi-VRF
- CUBE Configuration Guide
- VoIP Trace for CUBE
2.4 Configure advanced SIP interoperability with CUBE
- CUBE Configuration Guide
- Video interworking and suppression
- Media flow-through, flow-around, and LTI-related material
- Mid-call signaling control
- Delayed Offer to Early Offer
- SIP TLS
- SRTP-to-SRTP interworking
3.0 Cisco Unified Communications Manager
3.1 Configure advanced SIP interoperability with Cisco UCM
- Configure SIP trunks
- Configure SIP profiles
- SIP normalization and transparency, Release 15
- SDP transparency profiles, Release 15
3.2 Describe call-recording options
- Cisco UCM recording, Release 15
- CUBE media proxy and recording
- SIPREC recorder
- Call-recording basic configuration and troubleshooting
3.3 Troubleshoot globalized call-routing elements in Cisco UCM
- Cisco UCM Troubleshooting Guide: Dial plans and routing issues
- Troubleshoot call routing with Dialed Number Analyzer
- Configure call routing, Release 15
- Globalize and localize calling and called numbers
4.0 Cisco UCM Features, Security, and Mobility
4.1 Describe certificate management in Cisco UCM
4.2 Configure supplementary functions
- Cisco UCM Feature Configuration Guide, Release 15
- Call Park and Directed Call Park
- Call Pickup
- Call Queuing
- Music On Hold
- Barge
- BLF Presence
4.3 Troubleshoot Cisco UCM Mobility
- Single Number Reach and Unified Mobility
- Configure and troubleshoot Extension Mobility
- Jabber Extend and Connect
4.4 Configure ILS, URI synchronization, and GDPR
5.0 Remote Connectivity and Business-to-Business Solutions
5.1 Configure a Mobile and Remote Access solution
5.2 Troubleshoot an MRA solution
- MRA troubleshooting, X15.0
- Configure and troubleshoot Collaboration Edge and MRA
- Resolve common Collaboration Edge issues
5.3 Describe Expressway media traversal
5.4 Describe protocol interworking on Expressway, IPv4 and IPv6
5.5 Configure encrypted calling in Expressway
- Expressway protocols, X15.4
- Zones and neighbors, X15.4
- Managing security, X15.4
- Certificate creation and use, X15.4
5.6 Configure security for Cisco Expressway
- Device authentication, local CPL, and Call Policy
- Network and system settings, firewall, and automated intrusion protection
- Zones, neighbors, and media encryption mode