300-815 CLACC v2.0

Implementing Cisco Advanced Call Control On-Premises

Use this page as a study map for the CLACC blueprint. Each objective below is paired with official Cisco documentation.

View the official CLACC exam page View the official exam topics

Study the blueprint verb

Describe objectives emphasize architecture and function. Configure objectives require hands-on implementation knowledge. Troubleshoot objectives require verification, diagnostics, and fault isolation.

1.0 Signaling and Media Protocols

1.1 Troubleshoot advanced elements of a SIP conversation

This objective includes ringback, PRACK, and UPDATE.

1.2 Describe media optimization features and NAT traversal protocols

This objective includes STUN, TURN, and ICE.

1.3 Troubleshoot mid-call signaling

This objective includes hold and resume, transfer, conference and barge, and timers, retries, and refreshes.

2.0 Cisco Unified Border Element

2.1 Configure Cisco UCME and SIP SRST

2.2 Troubleshoot CUBE dial plan elements using VoIP Trace and debugs

2.3 Troubleshoot CUBE advanced dial-peer features

This objective includes URI matching, dial-peer groups, E.164 pattern maps, VRF and multi-VRF, and hunt stop.

2.4 Configure advanced SIP interoperability with CUBE

3.0 Cisco Unified Communications Manager

3.1 Configure advanced SIP interoperability with Cisco UCM

3.2 Describe call-recording options

This objective includes XMF and network-based gateway recording, SIPREC, and the Built-in Bridge.

3.3 Troubleshoot globalized call-routing elements in Cisco UCM

4.0 Cisco UCM Features, Security, and Mobility

4.1 Describe certificate management in Cisco UCM

4.2 Configure supplementary functions

4.3 Troubleshoot Cisco UCM Mobility

5.0 Remote Connectivity and Business-to-Business Solutions

5.1 Configure a Mobile and Remote Access solution

5.2 Troubleshoot an MRA solution

5.3 Describe Expressway media traversal

5.4 Describe protocol interworking on Expressway, IPv4 and IPv6

5.5 Configure encrypted calling in Expressway

This objective includes TLS, mutual TLS, zone media encryption, certificates, and Automated Certificate Management Environment (ACME).

5.6 Configure security for Cisco Expressway

This objective includes toll-fraud prevention and local call policy, intrusion detection, media encryption, and firewall configuration.