Cisco Unity Connection – Slow voicemail playback

Do you have users who are stating when they play back voicemails, they are played back really slooooooooooow?

Odds are they probably changed their voicemail playback settings by mistake. Have the user log back into their voicemail. When playing a voicemail you can slow the playback by choosing 4 while the voicemail is playing. You can also speed up the voicemail by choosing 6.

That’s it!

Posted in Cisco Unified Communications | Tagged , , | Leave a comment

Cisco Unity Connection – Hunt Pilot not going to voicemail

We had a scenario where we setup a Hunt Pilot to go to voicemail in the event no one in the Hunt Group answered the call. During testing, this would never work. After some troubleshooting and digging around the fix was easy.

Make sure to add directory number of the Hunt Pilot as alternate extension of voicemail account you want to use in Unity Connection.

That’s it!

Posted in Cisco Unified Communications | Tagged , , | Leave a comment

“Host Unknown” message when attempting to access Corporate Directory

We received a ticket from a user that was getting HOST UNKNOWN when trying to access the Corporate Directory from his 7961 Cisco phone.

Resolution: Delete the ITL File

Press Settings button on phone
Go to Option 4 – Security Configuration
Go to Option 5 – Trust List
Go to Option 2 – ITL File and Select
Unlock Admin Mode by pressing **#
Choose More
Then choose Erase

You should now be able to access the Corporate Directory from that phone. As you see can below after the ITL file was deleted, the log on the phone was no longer displaying “Trust List Update Failed“.

unknown

More information about the ITL (Initial Trust List ) can be found in great detail here:
http://tinyurl.com/o7pu254

Posted in Advanced User, Cisco Unified Communications | Tagged , , , | Leave a comment

Systeminfo – Find system boot time

Need to know how long the computer has been up and running? Sometimes we instruct users to reboot their systems as a troubleshooting step and they mistakenly log off and back on instead. One quick way to verify if the system has indeed been restarted is to check the boot time using the command systeminfo.

systeminfo

This can also be used to determine other things such as OS, Manufacturer, Model, RAM and other useful pieces of information.

Posted in Advanced User, Home User | Tagged , | Leave a comment

TinyURL – Make those super long URLs into a much shorter one

What is a URL?
A URL is an internet address. For example:
http://example.com, https://www.gmail.com and http://www.cnn.com/

Have you ever seen on a website or in an email extremely long URLs? Those long URLs can look awkward. So what is a TinyURL? TinyURL is a free URL redirection service, simply it turns a long URL into a much shorter one. This is also a need for those social media sites that restrict you on the amount of characters you can use.

Here is an example of a link to a discussion forum on Microsoft’s website:

http://answers.microsoft.com/en-us/windows/forum/windows_vista-performance/disable-the-interactive-services-dialog-detection/ca139ba9-c96c-49af-bc09-83abc26f3f5d?auth=1

The link above is not really that long, but you get the idea. You can copy that link above and go to http://tinyurl.com/.

2015-07-26 09_25_17-TinyURL.com - shorten that long URL into a tiny URL

Now you can paste that long URL and hit the “Make TinyURL!” button.

2015-07-26 09_26_42-TinyURL.com - shorten that long URL into a tiny URL

TinyURL will convert the long URL into a shorter one. You can now use this shorter URL in your emails or social media sites.

2015-07-26 09_27_27-TinyURL.com - shorten that long URL into a tiny URL

How can this get easier for you? You can add this TinyURL to your browser’s toolbar. This is exactly how I use TinyURL with Firefox. According to TinyURL you can add this to any browser (http://tinyurl.com/#toolbar)

As you can see below in my browser, I can be on any site, then hit TinyURL and it will run a small JavaScript that will automatically give me a short TinyURL for that site.

2015-07-26 09_32_12-Disable the Interactive services dialog detection window_ - Microsoft Community

That’s it! I have reached out to Kevin Gilbertson who launched the TinyURL in January 2002 and he confirmed that TinyURLs do not expire. Enjoy!

Posted in Advanced User, Home User | Tagged , | Comments Off on TinyURL – Make those super long URLs into a much shorter one

The site is back!

Hello there! I have brought the site back up. I took a hiatus to take care of some things and pursue some Cisco certifications. What do I plan to do with the site? To keep an update list of applications I personally use and to share any tips that I will come across for the home and advanced user.

Looking forward for the future!

Posted in Announcements | Comments Off on The site is back!